This education activity attracts 6 hours of Continuing Professional Development, as per The College of Nursing CPD Program.
PURPOSE (Residential & Community)
This one day course is designed to address the advanced communication needs of managers and supervisors. It also addresses negotiation skills and will give participants the skills and knowledge to deal with conflict situations.
Successful completion of this course will result in a Statement of Attainment in: CHCCOM403A: Use targeted communication skills to build relationships; from the Community Services training package CHC08
Topics Covered
- Effective communication
- Communication barriers
- Communication techniques
- Active listening
- Conflict management
- Negotiation skills
Target Audience
- Managers
- Supervisors
- Team leaders
Participants will need to complete a portfolio of evidence to gain the statement of attainment.
Fee: $400 Members $440 Non members
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Date
15/06/2010 Far South Coast
29/07/2010 Riverina
08/09/2010 Orana Far West
02/11/2010 Illawarra
